RETURN/EXCHANGE POLICY: All return/exchange requests must be made within a week* of receiving your order and are only offered to customers that receive the wrong item or damaged/defective items. If any of these apply, please email our customer support team at support@shopryanhall.com
Be sure to include the following information:
- Order Number
- Pictures/video of the problem
- Clear photo of tag and another of the that shows the printed design (if applicable)
Once we have this and have verified the problem, we will give you instructions on how to return, replace, or get reimbursed for your order.
If the item is being returned, our customer support team will email you a return shipping label. Please include your original packing slip when sending the item back.
The item must first be shipped to and arrive at our location before a refund or replacement can be provided. After the item has been inspected, we will send you an email to let you know we’ve received your return and notify you of the approval or rejection of your refund/replacement.
If it’s rejected, you will receive an email with information explaining why.
If you are approved and the item is in stock, we issue a replacement. If the item is not in stock or you prefer a refund, it will be issued to your original payment method. Please allow 5-7 business days for us to process your returned order after the item has been delivered. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
If it has been more than 5 business days since you received our email and you still haven't received your refund, please contact the issuing bank of your credit or debit card.
I want to exchange my item for a different color/size, how do I do this?
At this time we do not accept returns or exchanges unless there is something wrong with the order. Please make sure your order is correct & reference the size chart or item description before submitting your order.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact customer support via email within a week of receiving your order. Please include your order number and clear photos of both the label and another showing the design of the item. Once we have this, we will give you instructions on how to return, replace, or get reimbursed for your order.
Merchandise returned without authorization may be rejected and sent back to the customer at the discretion of Shop Ryan Hall.
*For WeatherFlow Products ONLY: If you wish to request a return or exchange, please contact us within 60 days of your purchase date.