If you wish to cancel your order, please contact customer support as soon as possible via email at support@shopryanhall.com. We will make every effort to cancel your order before it is fulfilled and shipped.

However, if the fulfillment process has already started, we will not be able to modify your order in any way.

Customer Support is available Monday through Friday, 9am to 3pm EST, excluding weekends and major holidays.

Once your order has been confirmed, we are unable to make any changes. We kindly ask that you review all information entered for accuracy BEFORE submitting your order, including the addition of any codes or coupons.

Unfortunately, we are unable to add or remove items from orders once they have been submitted. If you would like to purchase additional items, you will need to place a new order.

We want to speak to you too!

Contact us at support@shopryanhall.com with any questions, concerns, or feedback. We strive to address all inquiries promptly, in the order in which they were received. We kindly request your patience with our team and their response time.

Customer Support is available Monday through Friday, 9am to 3pm EST, excluding weekends and major holidays.

If you have entered the wrong address, please contact our customer support team at support@shopryanhall.com as soon as possible and we'll do our best to update it. However, please keep in mind that if your order has already been processed, it will be shipped to the address that was provided during checkout.

Please note that Shop Ryan Hall is not responsible for packages delivered to a wrong address inputted during checkout. Please refer to our Shipping Policy Page for more information.

INTERNATIONAL ORDERS: Unfortunately, we're not able to make any changes to international orders, as they are considered final. Please ensure that your shipping address is correct before placing your order.

Please allow 3-7 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. While we can't guarantee delivery times, we always do our best to get your order to you as soon as possible. As soon as your order is ready to ship, we'll send you a confirmation email with tracking info. If you have any other questions about shipping, please check out our Shipping Policy Page.

Sometimes, we ship from separate fulfillment facilities based on item quantity and availability. Once you receive a confirmation email for your order, click on ‘View Order’. Your item details and shipping information will be available to view and check for updates.

We currently ship to Canada, Australia, and the United Kingdom. However, please check the item description before placing your order as some items are unable to be shipped outside of the US.

At this time we do not accept exchanges or returns unless there is something wrong with the order. Please make sure your order is correct & reference the size chart or item description before submitting your order. 

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact customer support at support@shopryanhall.com within a week of receiving your order. Please include your order number and a clear photo of both the label and another showing the design of the item. For more information, please check our Return Policy

If you’re unable to check out, please try again later. Multiple attempts may cause you to have multiple pending holds/authorizations with your payment method.

You may also try switching from desktop to mobile (or vice versa) or by changing your browser (Safari, Chrome, Firefox, etc.) 

Should the problem persist, please email us at support@shopryanhall.com