FAQ'S

PRODUCT INFORMATION

Do you have a sizing chart? I’m curious how your t-shirts, hoodies, etc fit.

  • Yes, size charts are available on each item that carries more than one size.

Where are your products made?

  • Most of our products are made and shipped locally here in Kentucky. Other items are sourced from a rotating group of suppliers to get the best quality product.

An item I wanted to purchase is out of stock, can I be notified when items are restocked?

  • To receive restock notifications, announcements, and promotions, visit our “About” page and scroll to the bottom to sign up for our email newsletter to stay up to date!  

Do you offer personalized products?

  • At this time we do not offer any personalized products

How do I sign up for notifications when new products are launched?

  • To receive news, promotions, and announcements, visit our “About” page and scroll to the bottom to sign up for our email newsletter to stay up to date! 

ORDERS

I ordered the wrong size, how can I fix it before it ships?

  • If you need any changes to your order,please contact customer support by emailing support@shopryanhallyall.com with your name and order number. Depending on the status of your order, it may not be possible to make changes.

I need to cancel my order, can I do this myself?

  • If you need to cancel your order, please contact customer support as soon as possible so we can check the order fulfillment status.

I didn’t receive my order confirmation, what do I do?

  • If you haven’t received an order confirmation email, please check your spam or junk folders first, then contact customer support if needed.

My discount code didn’t apply to my order, can it be added after my order has been submitted?

  • Discount codes must be entered before the order is placed, please be sure the discount is applied before completing your order. 

Can I add or remove an item to my order after it has been submitted?

  • Unfortunately we cannot add or remove any items once the order has been submitted. Any additional items will need to be placed in a separate order.

The website won’t let me check out, what do I do?

  • For any difficulties with the website, please contact customer support. 

I received an email that my order was canceled, why?

  • If your order has been canceled, please check with your bank first then contact customer support if further clarification is needed.

If I add an item to my cart, will that reserve it?

  • There are no cart reservations for any merchandise in our store. All items are sold on a ‘first come first serve’ basis. We cannot guarantee an item held in your cart. 

PAYMENTS

What payment methods are accepted?

  • We accept most major credit cards and forms of contactless payment. If you are unsure if your card is accepted, please scroll to the bottom right hand corner of our website page to see the methods of payment we currently accept. 

SHIPPING & RETURNS

I ordered multiple items but only got shipping confirmation for part of my order. When can I expect the rest of my order to ship?

  • Sometimes, we ship from separate fulfillment facilities based on item quantity and availability. Once you receive a confirmation email for your order, click on ‘View Order’. Your item details and shipping information will be available to view and check for updates. 

Do you ship to Canada and overseas?

  • Yes! We offer shipping to Canada, Australia and the United Kingdom.

How much is shipping?

  • Shipping costs are calculated depending on the location and weight of your order.

Where do you ship from?

  • Our Warehouse is in Kentucky and we use a Print on demand service for Overflow & Some items.

When can I expect my order to arrive and how do I track it?

  • Tracking information will be emailed to you once your order has shipped, and you will be able to check the status of your shipment. If you provided your mobile phone number instead of email, you will receive your tracking information via SMS. Additionally, if you have created an account on our website, you can simply log in to check the status of your order. 

I put the wrong shipping address, can I change this?

  • Please contact support as soon as you notice you entered the wrong address as we can only make changes if your order has not yet been shipped. For international orders: please confirm that your shipping address is correct before submitting your order as all orders are final.

My order shows that it was delivered to the wrong address, what can I do?

  • If you have delivery issues with your order, contact customer support via email at support@shopryanhall.com. Please include the name on your order and the order number. 

I want to exchange or return my order, how do I do this?

  • As of right now we do not accept returns or exchanges unless there is something wrong with the order. Some of our products are made to order on demand and the expense would hinder our Y’all Squad Fund relief endeavors. Please make sure your order is correct and reference the sizing chart before submitting your order. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@shopryanhall.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

My item is missing or damaged, what can I do?

  • For any missing or damaged items, please contact customer support via email at support@shopryanhall.com and include the name on your order, the order number, and the details and any relevant photos of your items. 

The size or item I received is different from what I ordered.

  • For any incorrect item received, please contact customer support via email at support@shopryanhall.com and include the name on your order, the order number, and the correct sizing you need. 

OTHER

My question isn’t listed here. How can I reach out to your Customer Service team? When should I expect a response?

  • For any other questions or comments on your order, we encourage you to reach out to our professional team of customer support representatives available from 9:00AM-3:00 PM EST Monday through Friday. We will get back to you within 1-2 business days, excluding weekends and major holidays. 

*Response times may take 1-2 days longer during new merchandise launch periods.



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