FAQ'S

FAQ

I need to cancel my order, can I do this myself?


If you’d like to cancel your order, please contact customer support as soon as possible by email at support@shopryanhall.com

We will do our best to cancel your order before it has been fulfilled and shipped.

Please note, if you have already received your tracking number, we will not be able to make any changes to your order.


I forgot to add my discount code to my order, can you apply it?


Discount codes must be applied before submitting your order.

Before submitting your order, please make sure all information is correct (including discount codes).

Please note that only one promo is applied per order/ per customer. Discount codes can not be combined with clearance or Mystery Bundles unless stated otherwise.


How can I add/remove an item to my order?


Unfortunately we’re unable to add or remove items to orders once they’ve been submitted.

Any additional items you wanted to add, will need to be placed in a new order. 

If you'd like to cancel your order so you can place another with the corrections, please contact customer support via email.


I ordered the wrong size/color, how can I fix this?


Once your order has been confirmed, it’s not possible for any changes to be made.

Please make sure your order is correct & reference the size chart or item description before submitting your order.


If I add an item to my cart, will that reserve it?


There are no cart reservations for any merchandise in our store. All items are sold on a ‘first come first serve’ basis. We cannot guarantee an item held in your cart.


I didn’t receive my order confirmation, what can I do?


If you haven’t received an order confirmation email, please check your spam or junk folders first, then contact customer support via email if needed.

It’s possible that you may have entered your email address incorrectly. If this is the case, please contact customer support so that we can make the correction.



I received an email that my order was canceled, why?


If your order has been canceled, please check with your bank first then contact customer support via email if further clarification is needed.



I’ve only received part of my order, where is the rest of it?


Sometimes, we ship from separate fulfillment facilities based on item quantity and availability. Once you receive a confirmation email for your order, click on ‘View Order’. Your item details and shipping information will be available to view and check for updates.


I put the wrong shipping address, can I change it?


Please contact customer support via email as soon as you notice you entered the wrong address and we will try our best to update it. If your order has been processed it will ship to the address provided when the order was submitted.

Please note, Shop Ryan Hall is not responsible for orders delivered to a wrong address that was submitted at the time the order was placed. For more information, please see our Shipping Policy Page

INTERNATIONAL ORDERS: We’re unable to make any changes to international orders. Please make sure your shipping address is correct as these orders are final.


I ordered a Y’all-O-Meter, when will it arrive?


If you placed an order for a Y’all-O-Meter during the pre-order period, it may take several weeks for it to arrive. When it is prepared for shipment, you will receive your tracking number via email. Once the carrier is in possession of your order they will update your tracking number. 

If our Y’all-O-Meter was not listed as pre-order at the time your order was placed, it can be expected to be fulfilled and shipped within 3-7 business days. 


I ordered a Mystery Bundle, when will it arrive?


Please allow 7-14 business days for order fulfillment and shipping to start. Our Mystery Bundles are made to order and ship in waves.

Once your order is shipped you will receive your tracking number via email.

For international orders, please allow up to 2-8 weeks for delivery after your order is fulfilled and shipped.

For more questions regarding shipping, please visit our Shipping Policy page.




I want to exchange or return an item, how do I do this?


At this time we do not accept returns or exchanges unless there is something wrong with the order. Please make sure your order is correct & reference the size chart or item description before submitting your order. 

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact customer support via email within a week of receiving your order. Please include your order number and a clear photo of both the label and another showing the design of the item.


I’m curious how your tees, hoodies, etc. fit. Do you have a sizing chart?


Most items have size charts on their page in the description.

You can also find our full sizing chart here. Please note that product measurements may vary by up to 2”(5CM)



An item I wanted to order is out of stock, how can I be notified?


We try to restock items as quickly as possible. To be notified on restocks please be sure to join our mailing list found at the bottom of our site, like us on Facebook or follow us on Twitter as we make our announcements through there.

Facebook: https://www.facebook.com/ShopRyanHall

Twitter: https://twitter.com/ShopRyanHall


The website won’t let me check out. What should I do?


If you’re unable to check out, please try again later. Multiple attempts may cause you to have multiple pending holds/authorizations with your payment method.

You may also try switching from desktop to mobile (or vice versa) or by changing your browser (Safari, Chrome, Firefox, etc.) 

Should the problem persist, please email us.


What payment methods do you accept?


We accept most major credit cards and forms of contactless payment. If you are unsure if your card is accepted, please scroll to the bottom right hand corner of our website page to see the methods of payment we currently accept.


For more information regarding shipping, refunds/exchanges, or care instructions please visit these pages:

Shipping Policy

Refund Policy

Care Instructions


For any other questions or concerns, we encourage you to reach out to our professional team of customer support representatives via email. They’re available from 9:00AM-3:00 PM EST Monday through Friday and will get back to you within 1-2 business days, excluding weekends and major holidays. 

*Response times may take 1-2 days longer during new merchandise launch periods. 

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